Cancellation Policy
A minimum of 48 hours notice is required to re-schedule or alter all or part of a reservation.
Any changes to the booking will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- 20% cancellation fee 48 hours or more before departure
- 100% cancellation fee within 48 hours before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities.
Groups of 10 or more paying passengers will be subject to Sunlover Reef Cruises Terms & Conditions, which include a no-cancellation policy within 72 hours of travel.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information we are not liable for inaccurate information concerning services.
- Zoom Helicopters is the operator of these helicopter flights. There is a single seat weight limit/payload for Zoom Helicopters fleet of aircraft which is 130kgs.
- Participants are required to provide accurate body weight at the time of making booking.
- Infants 0-1 years fan fly Free of charge however must be advised at the time of booking, limited to 1 infant per flight.
- Children’s prices are from 4 to 15 years of age
- Please bring the credit card used & ID of cardholder for verification at check-in.
- If you have booked Sea Walker, Introductory or Certified diving activities as part of your day please ensure you read the medical checklist of requirements for participation on our website.: https://www.sunlover.com.au/fileadmin/user_upload/Plan_Your_Trip_Health_Checklist_Diving_Medical.pdf
- As part of our commitment to ensuring a safe and healthy environment, we are pleased to announce from 1st July, we will introduce a non-smoking and non-vaping policy aboard our vessels and pontoon.
- We are not liable for changes to tours, pricing or itineraries; all of which are subject to change without notice.
- Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay or personal injury.
- All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies.
- Please inform us of any special requirements prior to your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the 'Booking Message' section of your online reservation or by contacting our friendly reservations team
- Please refer to our website for our full Terms & Conditions: https://hotgetaways.com.au/about-hot-getaways/terms-conditions/
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