Shaolin Port Douglas

Cancellation Policy

A minimum of 72 hours' notice is required to re-schedule or alter all or part of a reservation.

Any date and/or name change will incur a $20 administration fee.

We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.

Cancellation fees are as follows:

• 20% cancellation fee 7 days or more before departure
• 100% cancellation fee within 7 days before departure and for "No Show"

There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.

Operator Cancellation policy: 

• Bad weather: The forecast wind speed, sea state and height of the tide are the determining factors in our judgement of suitability. In extreme weather or strong wind warnings the journey may be unacceptably uncomfortable, or the sea conditions can be too challenging for snorkelling comfortably.

If we have cancel a trip because of these, or other unforeseen reasons, you will be offered a full refund or an alternative day of travel.