Cancellation Policy
A minimum of 48 hours' notice is required to re-schedule or alter all or part of a reservation.
Any date and/or name change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- 20% cancellation fee 48 hours or more before departure
- 100% cancellation fee within 48 hours before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.
Customer’s Change of Mind: If you do not go through with your skydive, all payments for the skydive will be forfeited, and no refunds will be given.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein.
Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning services.
It is recommended all bookings are confirmed 48 hours in advance of the tour departure by calling +61 7 40372700.
• Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of damage, delay or personal injury.
• All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger.
Timing: All bookings are given a check-in time only. Please note this is not a jump time. A late arrival may result in delays to your jump time. We always strive to complete your skydive within 3 hours of your arrival but due to factors beyond our control this is not always possible. Safety is our priority and factors such as wind, rain, cloud and turbulence and other factors such as air traffic can affect the time it takes for us to complete your skydive. We advise you to arrive with no time constraints and plan for this to be at least a half day’s activity.
Medical Conditions: Please consult your doctor about any medical conditions that could affect you safely completing a skydive. Please advise us prior to your jump of any medical conditions or other considerations that could affect your safety.
Restrictions for Scuba Diving: Due to medical restrictions, you must not scuba dive within 24 hours of your scheduled skydive check-in time.
Weight Surcharges: Weight is an important consideration. It affects aircraft weight and balance, fuel allowances, climb rates and equipment maintenance. Every customer will be weighed at check- in. We must be informed at the time of booking if a customer weighs 95kg or more. Please note the maximum weight for tandem skydiving is 115kg. We reserve the right to refuse service based on weight if we consider it a safety issue. The following weight surcharges apply:
- 95kg and over $25
- 100kg and over $50
- 110kg and over $100
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