Cancellation Policy
A minimum of 61 days' notice is required to re-schedule or alter all or part of a reservation.
Any date and/or name change will incur a $20 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees are as follows:
- 20% cancellation fee 60 days or more before departure
- 50% cancellation fee within 60 days and 30 days before departure
- 100% cancellation fee within 30 days before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavor to provide accurate information, we are not liable for inaccurate information concerning services.
- We are not liable for changes to tours, pricing, or itineraries; all of which are subject to change without notice.
- Neither this site nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay, or personal injury.
- All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies.
- Please inform us of any special requirements before your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the 'Booking Message' section of your online reservation or by contacting our friendly reservations team
Important Information:
Some medical conditions will prevent you from diving. You’ll be required to complete a statement about your current health and fitness to dive on board the vessel prior to any diving taking place.
Please note that if you are diving, you will be required to show proof of a PADI Open Water certification, or equivalent from another dive organization.
All passengers will also be required to complete and sign a legal Waiver Release & Indemnity Deed once on board the vessel.
We recommend you do not fly within 24 hours of your final dive.
* Please note that the Great Barrier Reef Marine Park Authority requires us to collect an Environmental Management Charge of $8.00 per day spent on the Great Barrier Reef
