“These terms govern your use of this site and any bookings made through it. We’ve written them to be clear and fair.”
Terms and Conditions – GreatBarrierReefTours.com
Explore About Great Barrier Reef Tours
Terms & Conditions
Last Updated: June 2026
1. Introduction
Please read these Terms and Conditions carefully before making a booking through any Hot Getaways website.
By making a booking, you acknowledge and agree that:
- The person making the booking is at least 18 years of age.
- The person making the booking is authorised to act on behalf of all travellers included in the booking.
- All travellers included in the booking are bound by these Terms and Conditions.
References to “Hot Getaways”, “we”, “us”, and “our” mean Hot Getaways Pty Ltd (ABN 19 135 411 595).
References to “supplier”, “operator”, “service provider”, or similar terms refer to the business providing the travel service, experience, accommodation, tour, activity, package, transport, or event.
2. Agency
Hot Getaways acts solely as a booking agent for a range of independent travel suppliers and operators.
By making a booking through our websites, you acknowledge and agree that:
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- We facilitate bookings and payments between customers and suppliers.
- We do not own, operate, control, or provide the tours, accommodation, transport, activities, or experiences advertised on our websites unless specifically stated.
- Your booking creates a direct contract between you and the supplier providing the service.
- Suppliers may have their own terms and conditions which apply in addition to these Terms and Conditions.
- Our liability is limited to the services we directly provide as a booking agent.
Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law or any other applicable legislation.
3. Pricing & Payments
All prices are quoted in Australian Dollars (AUD).
Prices displayed on our websites are subject to change without notice until a booking has been confirmed and paid.
Prices may change due to:
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- Supplier price changes
- Government taxes or charges
- Fuel levies
- Currency fluctuations
- National Park fees
- Environmental Management Charges (EMC)
- Circumstances beyond our reasonable control
- Additional charges imposed by suppliers may apply and remain the responsibility of the traveller.
Examples may include:
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- Environmental Management Charges (EMC)
- Fuel levies
- Equipment hire
- Wetsuit or stinger suit hire
- Dietary surcharges
- National Park fees
- Luggage storage
- Insurance requirements
Visa and Mastercard payments may attract merchant processing fees.
4. Cancellations
Cancellation policies vary between suppliers.
Specific cancellation terms applicable to each product are displayed on the relevant product page and form part of your booking agreement.
All cancellation requests must be submitted in writing to:
Cancellation requests received outside normal business hours will be considered received on the next business day.
Where a refund is permitted by the supplier, Hot Getaways may retain an administration fee of up to 20% of the booking value, where permitted by law and disclosed at the time of booking.
5. Supplier Changes and Cancellations
Suppliers reserve the right to:
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- Change itineraries
- Change departure times
- Substitute vessels, vehicles, aircraft, accommodation, or equipment
- Alter routes
- Apply fuel surcharges
- Cancel departures where required
Many tours and activities are weather dependent and may be altered or cancelled for safety reasons.
Where a supplier cancels a booking and authorises a refund, Hot Getaways will process that refund in accordance with the supplier’s policy and applicable Australian Consumer Law.
Hot Getaways is not responsible for consequential expenses including but not limited to:
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- Flights
- Accommodation
- Transfers
- Meals
- Loss of income
- Alternative travel arrangements
unless required by law.
6. Changes to Bookings
Requests to amend a booking are subject to supplier approval and availability.
Any amendment may incur:
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- Supplier amendment fees
- Additional fare differences
- A Hot Getaways administration fee
Administration fees are currently $20 per amendment unless otherwise advised.
7. Refunds
Approved refunds will be processed in Australian Dollars (AUD).
Refunds will be returned to the original payment method used for the booking wherever possible.
Hot Getaways is not responsible for:
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- Currency exchange variations
- International banking fees
- Credit card fees
- Charges imposed by financial institutions
Refund processing times may vary and may take up to 90 days during major weather events, natural disasters, or periods of exceptionally high volume.
Where permitted by the supplier, customers may choose to transfer funds to another product or receive a travel credit instead of a refund.
8. Open-Dated Tickets
Where offered, open-dated tickets are generally valid for 12 months from the original booking date unless otherwise stated.
Open-dated tickets:
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- Are subject to supplier availability
- Are subject to supplier terms and conditions
- May require payment of any fare increases at the time of rebooking
- Are generally non-refundable
9. Medical Conditions and Fitness
Certain activities require a minimum level of health, fitness, mobility, or medical clearance.
Examples include:
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- Scuba diving
- Introductory diving
- Skydiving
- White water rafting
- Snorkelling activities
- Adventure sports
Travellers are responsible for ensuring they meet all participation requirements before booking.
If you are unable to participate due to a medical condition, fitness issue, or failure to satisfy supplier requirements, cancellation fees may apply and refunds may not be available.
10. Special Requirements
If you have any special requirements, including:
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- Disability access requests
- Dietary requirements
- Food allergies
- Seating requests
- Accommodation preferences
- Medical considerations
please advise us before making your booking.
While we will pass requests to suppliers, we cannot guarantee that all requests can be accommodated.
11. Travel Insurance
We strongly recommend that all travellers obtain comprehensive travel insurance.
Your insurance should cover:
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- Trip cancellation
- Medical expenses
- Emergency evacuation
- Personal accident
- Personal liability
- Lost luggage
- Travel disruption
- Weather-related events
- Force majeure events
Travellers are responsible for ensuring their insurance policy covers all planned activities.
Some policies exclude activities such as:
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- Scuba diving
- Skydiving
- Adventure sports
- Marine activities
Hot Getaways accepts no responsibility for losses arising from inadequate insurance coverage.
12. Privacy
Hot Getaways collects personal information necessary to process bookings and provide customer service.
We may share relevant booking information with suppliers where required to fulfil travel arrangements.
Our full Privacy Policy explains how we collect, store, use, disclose, and protect personal information.
Please refer to our Privacy Policy:
By making a booking, you consent to the collection and use of personal information as described in our Privacy Policy.
13. Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Competition and Consumer Act 2010 (Cth) or any other applicable law which cannot be excluded.
Where liability cannot be excluded, Hot Getaways limits its liability to the maximum extent permitted by law.
14. Force Majeure
Hot Getaways and its suppliers are not liable for any delay, cancellation, alteration, interruption, or failure to perform obligations resulting from events beyond reasonable control, including but not limited to:
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- Cyclones
- Floods
- Bushfires
- Pandemics
- Government restrictions
- Industrial action
- Terrorism
- Civil unrest
- Natural disasters
- Transportation disruptions
- Acts of God
15. Website Accuracy
While every effort is made to ensure information published on our websites is accurate and up to date, Hot Getaways does not warrant that all information, descriptions, pricing, images, availability, or content is free from error.
We reserve the right to correct errors, omissions, inaccuracies, and pricing mistakes at any time.
16. Supplier Insolvency
Hot Getaways is not responsible for losses arising from the insolvency, liquidation, administration, or cessation of business of any supplier except where liability cannot be excluded by law.
Comprehensive travel insurance is strongly recommended.
17. Electronic Communications
By making a booking, you consent to receiving booking confirmations, invoices, travel documentation, updates, notices, and communications electronically via email, SMS, or other digital methods.
18. Complaints Resolution
If an issue arises during travel, travellers should first attempt to resolve the matter directly with the supplier at the time of travel.
If the issue remains unresolved, complaints should be submitted in writing to Hot Getaways within 30 days of completion of travel.
We will endeavour to investigate and respond within a reasonable timeframe.
19. Liability
Hot Getaways acts solely as a booking agent.
While we take reasonable care in selecting suppliers, we do not control or operate their services and cannot guarantee their performance.
To the maximum extent permitted by law, Hot Getaways excludes liability for indirect, consequential, incidental, or special losses arising from supplier services, including but not limited to:
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- Travel delays
- Schedule changes
- Service interruptions
- Property damage
- Personal injury
- Loss of enjoyment
- Loss of income
except where liability cannot legally be excluded.
Nothing in these Terms and Conditions excludes rights available under Australian Consumer Law.
20. Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia.
Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Queensland.
A Hot Getaways destination. Where Care is Our Compass.
