Cancellation Policy
A minimum of 21 days' notice is required to re-schedule or alter all or part of a reservation.
Any date and/or name change will incur a $50 administration fee.
We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.
Cancellation fees:
- 20% cancellation fee 22 days or more before departure
- 100% cancellation fee within 21 days before departure and for "No Show"
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
The Service Operator reserves the right to change prices, modify itineraries, impose a fuel surcharge, cancel departures, arrange alternative transport, and adjust itineraries and services as necessary.
All departures and itineraries are subject to weather conditions. Tours may be altered or cancelled at the discretion of the Service Operator for any reason. If the Service Operator cancels the trip or activity before departure and cannot provide a suitable alternative, a refund will be issued, minus a 20% administration fee and any applicable card fees. We strongly recommend purchasing travel insurance, particularly during the wet season.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information we are not liable for inaccurate information concerning services.
• Age for this tour is 18+** (18-35 recommended)
• PUBLIC HOLIDAY SURCHARGE** If your trip is at sea during a public holiday, there is a $40 surcharge payable at check in. Please note these departures are subject to change over the holiday season
• DIETARY SURCHARGE** If you have any dietary requirements other than vegetarian, there may be a dietary surcharge payable when you check in.
• No alcohol may be consumed before in water activities
• Please remember you must allow 24 hours from your last dive before flying.
• We are not liable for changes to tours, pricing or itineraries, all of which are subject to change without notice.
• Neither this site nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay or personal injury.
• All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies.
• Please inform us of any special requirements prior to your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the 'Booking Message' section of your online reservation or by contacting our friendly reservations team
SCUBA DIVING - IMPORTANT INFORMATION
It is not our company’s decision regarding these laws - we are regulated by the Queensland Government
• You will be required to complete a Medical Questionnaire before participating in any Scuba activities.
• Some medical conditions OR medications may prevent you from scuba diving unless a current Queensland Diving Medical Certificate can be shown to the Dive Instructor on
board.
• Please be advised that if you are not allowed to Scuba Dive due to your medical condition/medication that this is the decision from the Queensland Dive Doctors and their
decision is final.
• No refunds on uncompleted dives.
• Passengers intending to dive but restricted due to the aforementioned will not be offered a refund.
• If you do have any pre-existing/existing medical conditions or are taking any medication whatsoever and are not sure whether you will be deemed medically fit to Scuba Dive, consult your own Doctor for a Dive Medical.
Please refer to our website for our full Terms & Conditions: https://hotgetaways.com.au/about-hot-getaways/terms-conditions/
